Fireplace and gas log repair

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The Team You Can Trust - Fireplace and Gas Logs Repair in Greensboro, Graham, Burlington, NC

At The Flame Company, we take pride in our work. If your fireplace or gas logs aren’t working like they should, contact us today for a repair or maintenance service. The Flame Company offers a wide range of fireplace services to meet your needs. Check out our fireplace services below to get more information about what you can expect from our experienced service and repair team.

Vent-Free Fireplace Service

The Flame Company offers vent-free gas fireplace logs service Greensboro, Graham and Burlington NC residents need when their fireplaces are on the fritz. Within 20-60 minutes, we’ll have your fireplace up and ready to go again. Our experienced team of technicians will check on the wiring on your gas valve or wall switch, check the batteries in your remote box and handheld, add new rock wool to your burner, and reinstall your fireplace logs before testing the fire and cleaning up the remaining area.

Direct Vent Fireplace Service

If you have a direct vent fireplace in need of a service, The Flame Company has you covered. In 45 to 90 minutes, we’ll vacuum your logs, burner, and pilot assembly. We’ll clean your glass both inside and out before checking on the wiring in the gas valve or wall switch. From there, we’ll change the batteries in your remote box, add new rock wool to the burner, and reinstall your logs, glass, and clean up the surrounding area.

Vented Gas Log Service

For vented gas log fireplace service, we’ll remove the logs from the fireplace and vacuum the logs, burner, and pilot assembly. We’ll check the wiring on your gas valve or wall switch, change the batteries in your remote box, and handheld. Then we’ll replace your rock wool or the sand or vermiculite in your fireplace, reinstall your logs, fire the logs, and then let the logs burn for 10 minutes during cleanup to make sure the fireplace is working. This process can take on average 20-90 minutes.

Fireplace Repairs

If during our services we conclude that parts may need to be replaced we will give you a breakdown of your options. We make every effort to keep our technicians fully stocked on commonly replaced parts. In some cases we may have to make a return trip if a part needs to be ordered from our supplier.

An exact estimate for a repair cannot be given until we do a systems diagnostic due to the wide range of fireplaces in the market and the different components for each. We take these steps to ensure that the parts we are quoting are an exact match for your unit and will operate safely based on the manufacturers standards.

Contact Us Today for Repairs